Customer Service: 3 Telephone Conversation Do’s and Don’t

By On August 30, 2012 · 2 Comments · In Dental Marketing, Patient Relations, Practice Tips, Services, Uncategorized

Customer service is a critical part of how your business or practice is perceived.  Add to that the fact that most of your first time contact is over the phone.  This makes your telephone and how you respond to the conversation, crucial!

Although the 3 examples below reference taking place [...]

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What Percentage Of New Patients Are Lost Due To The Telephone

By On April 2, 2012 · 4 Comments · In Articles, Dental Marketing, Mktg-Internet, Patient Relations, Practice Tips, Services

Have you ever wondered how important the telephone is to your practice?  Maybe you’ve even wondered IF the telephone was important!

Let me answer with two eye opening stats:

The #1 marketing problem in Dentistry is Poor Telephone Skills! As many as 50% of NEW Patients are LOST [...]

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Patient Relations: What Percentage of New Patients Are Lost Due to the Telephone

By On September 22, 2010 · Leave a Comment · In Dental Marketing, Social Media

Think of all the expense, not to mention the time, involved with getting the phone to ring…only to loose the caller.   Staggering fact:  As many as 50% of New Patient calls are lost at the front desk due to poor telephone skills! 

Verbal skills, over [...]

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